When your ATM is down, your priority is to get it up and running – fast. With ANI dispatch services, we don’t stop until your problem is resolved and your ATM is “back on its feet” In fact our customized software alerts us every 30 minutes until your problem is completely resolved.
Our Dispatch Department is located on-premises and is completely dedicated to responding to ATM errors. And ANI guarantees a response time. We pride ourselves on the personal relationships we have built helping customers over the years. We may service machines, but helping people is our specialty!
- Dispatch services available 5 am to 11 PM weekdays; 6 am to 11 PM weekends. 7 X 24 service available on request.
- Automated and/or personal error call-in system alerts dispatch.
- Radio, cell phone and pager dispatch modes.
- Nationwide dispatch services available for customer branches out of our area.
- Industry specific software provides tracking of ATM performance and error frequency.
- Guaranteed response time.
- State of the art monthly reports provide you with the tools to manage your ATM network.
- Customer alert! – ATM departments can request courtesy calls. We page you with the machine number and error type when an error is reported on your machine.